# Which official body deals with citizens' complaints about the poor functioning of the administrations?

Question 1048 · Task 1 · Government, legislation and civic participation · CCSE 2026

**In Spanish, as in the exam:** ¿Qué organismo oficial atiende las quejas de los ciudadanos por el mal funcionamiento de las administraciones?

- a) La Oficina de Atención al Consumidor. (The Oficina de Atención al Consumidor (Consumer Service Office).)
- b) La Policía Nacional. (The Policía Nacional (National Police).)
- c) El Defensor del Pueblo. (The Defensor del Pueblo (Ombudsman).) · Right answer

**Right answer:** c) El Defensor del Pueblo.

## Why

The Defensor del Pueblo is elected by the Cortes Generales (Spanish Parliament) to protect the rights of citizens. Anyone can submit a complaint to the Ombudsman free of charge if a public administration works badly or does not respect their rights.

Question 1048 of the Manual de preparación de la prueba CCSE 2026 © Instituto Cervantes: https://cervantes.org/sites/public/produccion/files/2026-10/manual-preparacion-prueba-ccse-2026.pdf

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