Refund policy

In short

If you regret a plan and have not used it, we give your money back. If you were charged for a renewal you did not want, write to us and we sort it out.

First payment

If in the 14 days after your first payment you have not taken any mock exam or done any review with the plan, we refund the full amount.

Renewals

We email you before every renewal. If a plan renewed when you did not want it, and you ask within 7 days of the charge without having used it in the new period, we refund the renewal and cancel the plan.

How to ask

Write to [email protected] from your account email, or from your account on the website. We answer within 2 working days. The refund goes back to the same card, usually within 5 to 10 days depending on your bank.

Before disputing the charge with your bank, write to us: it is faster, and you still get your money back if you are entitled to it.

What is not refunded

Periods already used, and the rest of a period in progress when you cancel: when you cancel, you keep access until the end of the paid period.