Which official body deals with citizens' complaints about the poor functioning of the administrations?
In Spanish, as in the exam ¿Qué organismo oficial atiende las quejas de los ciudadanos por el mal funcionamiento de las administraciones?
- a) La Oficina de Atención al Consumidor. The Oficina de Atención al Consumidor (Consumer Service Office).
- b) La Policía Nacional. The Policía Nacional (National Police).
- c) El Defensor del Pueblo. The Defensor del Pueblo (Ombudsman). Right answer
Why
The Defensor del Pueblo is elected by the Cortes Generales (Spanish Parliament) to protect the rights of citizens. Anyone can submit a complaint to the Ombudsman free of charge if a public administration works badly or does not respect their rights.
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Question 1048 of the Manual de preparación de la prueba CCSE 2026 © Instituto Cervantes. All the questions of task 1.